Service

AI agents and assistants that do real work

AI assistants answer questions. AI agents take action. We build both, connected to your data and systems, with a human in control of the steps that matter.

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The problem

From chatbot to coworker

A basic chatbot reads from a script. A modern AI assistant understands the question, looks up the answer in your documents or systems, and replies in plain English or Arabic.

An AI agent goes further. It can read an enquiry, check stock in your ERP, prepare a quote and send it for approval, all in one flow. We design agents carefully, with clear limits, approvals and a full log of every action.

What you get

Fewer routine questions reaching your team
Consistent, accurate answers from your own data
Less time spent searching for information
Multi-step tasks handled with human sign-off

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Scope

AI agents and assistants we build

WhatsApp customer assistant

Answers enquiries, checks order status and books appointments around the clock.

Internal knowledge assistant

Staff ask questions about policies, products and procedures and get sourced answers.

Sales and quoting agent

Reads enquiries, checks stock and price, drafts quotes for approval.

Tender and proposal assistant

Drafts tender responses from your past bids and product data.

Management assistant

Ask questions about sales, costs or staffing and get answers from live data.

Email triage agent

Sorts, summarises and routes incoming email to the right team.

AI voice agent

Answers calls in Arabic and English, gives order status, books appointments and hands complex calls to your team.

Appointment and booking agent

Takes bookings by WhatsApp or phone, checks availability and sends confirmations and reminders.

Multi-agent workflows

Several specialised agents working together, such as one that reads an order, one that checks credit and one that prepares the delivery, with a person approving key steps.

Delivery

How a typical project runs

Every project is planned around your teams. Your proposal sets the exact plan.

Use case

Pick one job with clear value and measurable results.

Connect

Link the agent to your documents and systems securely.

Test

Check answers against real cases, set limits and approvals.

Launch

Roll out to a pilot group, then the full team.

Tools and platforms we use

Claude
Microsoft Copilot Studio
Azure AI Foundry
OpenAI
RAG search
WhatsApp Business API

FAQ

Questions about ai agents and assistants

What is the difference between an AI assistant and an AI agent?

An assistant answers questions and drafts content. An agent can also take actions across several steps, such as checking stock, creating a quote and sending it for approval.

Can the assistant speak Arabic?

Assistants can be set up for English, Arabic or both. We test them on real conversations from your customers before go-live, so you see how well they handle your language mix.

How do you stop the AI from giving wrong answers?

We connect it only to approved sources, test it against real questions, set clear limits on what it can say and do, and route anything uncertain to a person.

Can an AI agent answer our phone calls?

Yes. AI voice agents can answer calls in Arabic and English, handle common requests such as order status or bookings, and pass anything complex to a person with a summary of the call.

Which AI model do you use?

We choose the right model for each job, including Claude, OpenAI models and open-source models, often inside your existing Microsoft environment. You are never locked into one provider.

Start small

See what one company could save before you commit to anything

Book a 30-minute call. We'll ask about your operations, tell you honestly whether automation fits, and suggest where a diagnostic would start.

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